Return Policy

At Jourdelle, your satisfaction is our priority. We understand that purchasing jewelry is a meaningful decision, and we want you to feel fully confident in your choice. If your order does not meet your expectations, our return policy provides clear guidance to ensure the process is straightforward and hassle-free. Please review the details below for information regarding returns and exchanges.

To initiate a return, please send an email to contact@jourdelle.com within 30 days of delivery. You will receive a response within 3 business days with a Return Order number and further instructions.

• Item Condition:
  All returned items must be unworn and undamaged, in the original box, and include any original certificates where applicable. Items showing signs of wear, damage, or alteration will not be refundable.
  
  
• Processing Refunds:
  Payments made by credit card will be refunded to the same card within 3-5 business days after the return is received. Please note that original shipping charges are non-refundable.
  
  
• Initiate a return:
  Please send an email to contact@jourdelle.com within 30 days of delivery. You will receive a response within 3 business days with a Return Order number and further instructions.
  
• Shipping Requirements:
  Prepaid Shipping: All return shipping charges must be prepaid.
  Insurance & Signature: The package must be insured for its full value, including shipping charges, and sent with signature-required service.
  
  
• Ship to:
  Jourdelle
  130 West Pleasant Avenue #384
  Maywood, NJ 07607